Customer Information / Cancellation & Refunds

Last revised: 6 November 2026

# Struck & Found Collector Insight — Customer Information / Cancellation & Refunds

Who supplies the membership

Collector Insight is an online research membership supplied by Merryton LLC for
Struck & Found. Contact support@struckandfound.com for membership, payment,
cancellation and complaints. The principal and mailing address is **Merryton LLC,
75 E 3RD ST, SHERIDAN, WY 82801, USA**.

Your free Merryton account does not itself purchase membership. Collector Insight
adds available price-history research and analysis; reference pages remain free.
Collector Insight does not grant Hagglefor participation. Bidding requires that
participation; selling requires both Hagglefor participation and separate seller approval.

What you are buying

The standard price is £18 for 12 months, paid in pounds sterling, with automatic
annual renewal and no monthly option. £18 is the total annual membership price, including
any applicable taxes. The total payable is displayed before payment; there is no delivery
charge. £18 purchases the initial year, not a promise of unchanged future renewal prices.
This successor offer protects the purchased first-year price only; it has no 24-month
renewal-price guarantee. A proposed change must follow the accepted Terms, including
notice before the affected renewal payment and an opportunity to cancel renewal before
that payment, and any required acceptance. A new public price or protection expiry does
not itself change an existing Agreement or subscription. Existing accepted price
protection remains intact. The full
[Membership Terms](https://struckandfound.com/legal/membership-terms) form part of your Agreement.

Membership provides access to available individual recorded sales, interactive charts,
price comparisons over time and inflation-adjusted analysis. Coverage varies; particular
items may have few results, undated results or no results. No future price increase or
selling outcome is guaranteed. Features still in development are not available benefits.

The service uses your signed-in Merryton account in a web browser with internet access.
Interactive charts require JavaScript. Your own device and internet costs are separate.
No physical goods or software installation are supplied as part of the membership.

You review the offer and applicable documents, explicitly accept the offer, and then
enter Stripe's hosted Checkout. You can correct details or leave Checkout before
completing payment. Access depends on verified payment evidence, not merely the success
page. Your membership page shows the paid-through date and renewal state.

Stop the next annual renewal

Sign in at [struckandfound.com/membership](https://struckandfound.com/membership) and
choose Cancel annual renewal. Check the confirmation that renewal is off. Contact
support if you cannot use the account controls.

This stops the next renewal payment and preserves access through the period already
paid for. It does not by itself cancel that paid period or request a refund.
Restoring renewal, where offered, requires your explicit action within the Agreement's
48-hour restoration window and before the paid-through date. It never happens because
you simply sign in again.

Temporary renewal failures receive seven days' grace from the renewal boundary.
Unresolved failures end access at the grace deadline unless another entitlement applies.

Your full initial-purchase refund

You may cancel your initial £18 purchase without giving a reason up to the end of
14 days after the day on which the Membership Agreement was entered into. Merryton
promises a **full £18 refund, including after you have used the charts, with no usage
deduction**. This promise remains available even if immediate digital-content supply
has ended the corresponding statutory cancellation right. Mandatory rights and any
longer statutory cancellation period remain unaffected.

To use this right, tell us clearly that you wish to cancel the initial purchase and
receive a refund. Simply turning off annual renewal is a different action. Send your
statement before the deadline and keep a copy for your records.

Email support@struckandfound.com or write to Merryton LLC at the address above.
Include enough information to identify your account and purchase, such as the account
email and Agreement or payment reference if available. Do not send passwords or full
card details. You may use the optional form below, but any clear statement is sufficient.

We reimburse the full £18 without undue delay and no later than 14 days after you tell
us. We use the original payment method unless you expressly agree otherwise, and charge
no refund fee. Cancelling the initial purchase ends that purchase's access and renewal.
Any independent paid or complimentary entitlement remains unaffected. Your free Merryton
account is separate and is not closed merely because this purchase is cancelled.

Immediate access and your confirmation

Collector Insight supplies recorded sale information and chart data digitally, with
associated research functions. Before immediate supply, checkout asks you expressly to
request immediate access and consent to digital-content supply during the initial
cancellation period, and to acknowledge the statutory digital-content cancellation
consequence of starting supply. That acknowledgement **does not remove Merryton's full
initial-purchase refund promise above**, or any other mandatory rights. Ordinary sign-in,
Terms acceptance or chart use does not itself provide this express request or consent.

After payment is verified, we send a concise purchase confirmation and receipt with
the applicable required information. Your exact accepted documents and immediate-supply
consent remain securely retained and available from your private receipt page. A website
link does not replace information that must be supplied in the confirmation. Paid research
access opens after that confirmation has been sent. If confirmation is delayed, your membership page tells
you that payment is confirmed and access is waiting; do not make another payment.

Complimentary Hagglefor access

When the introductory offer is active, existing and newly joining active Hagglefor
members qualify, paid or complimentary. It starts at Struck & Found's production soft
launch and is capped at midnight entering 1 January 2027, Europe/London.

The gift follows actual qualifying Hagglefor coverage, including monthly extensions
and qualifying seven-day renewal grace, within the cap. Time-limited complimentary
membership follows its validity; indefinite coverage reaches the cap. Loss of qualifying
coverage through expiry, refund, reversal, dispute, revocation or closure ends the linked
gift as appropriate. Independent Collector Insight access is preserved.

No payment details, paid Agreement, Stripe subscription, commission or charge are
created by the gift, and there is no automatic paid conversion. Use this period first;
afterwards you choose whether to purchase. There is no paid S&F charge to refund merely
because a gift ends. Any separate paid Hagglefor Agreement has its own cancellation
and refund rules.

Optional cancellation form

Complete and return this only if you wish to cancel your Collector Insight Agreement.
You do not have to use this form.

To: Merryton LLC, 75 E 3RD ST, SHERIDAN, WY 82801, USA; support@struckandfound.com.

I hereby give notice that I cancel my contract for Struck & Found Collector Insight.

Ordered on / Agreement entered into on:

Name of consumer:

Address of consumer:

Account email / purchase reference (if available):

Signature of consumer (only if this form is sent on paper):

Date: